Refund policy
RETURN & REFUND POLICY
Effective Date: 13 September 2026
At NUVIKKART, we want you to be satisfied with your purchase. Please read our return, replacement and refund terms carefully before placing an order.
1. RETURN WINDOW
We accept eligible return requests within 5 days of the date you receive your order.
To be eligible for a return, the product must:
- Be unused and in its original condition.
- Be returned with the original packaging, tags and accessories, where applicable.
- Not be damaged due to misuse, negligence or improper handling.
- Include the original order details or proof of purchase.
2. DAMAGED OR WRONG PRODUCT
If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery at:
Email: supportnuvikkart@gmail.com
For verification, please provide:
- Your order number
- Clear photos of the product
- Photos/videos showing the damage or incorrect item
- Any other information requested by our support team
After verification, we may provide a replacement or another appropriate resolution.
3. PRODUCTS NOT ELIGIBLE FOR RETURN
Returns may not be accepted for products that:
- Have been used, washed, altered or damaged after delivery.
- Are missing original packaging, accessories or parts.
- Are damaged due to misuse or improper handling.
- Are returned after the applicable return period.
Certain products may be non-returnable due to their nature. If a product has specific return restrictions, they will be mentioned on the product page.
4. RETURN PROCESS
To request a return, contact us at supportnuvikkart@gmail.com with your order number and reason for the return.
Our support team will review the request and provide return instructions if the request is eligible.
Do not send a product back without receiving return instructions from NUVIKKART.
5. REFUNDS
Once an eligible returned product is received and inspected, we will notify you about the approval or rejection of your refund.
If approved, the refund will be processed using the applicable refund method and within the applicable period.
For prepaid orders, refunds will generally be made to the original payment method, subject to the payment provider's processing time.
For Cash on Delivery orders, we may request appropriate bank account or UPI details to process an approved refund.
6. RETURN SHIPPING
If the product received is damaged, defective or incorrect due to an issue attributable to NUVIKKART or its fulfilment/delivery process, we will provide an appropriate resolution, which may include replacement or return shipping support.
For other eligible returns, return shipping arrangements may depend on the product and circumstances of the return.
7. CANCELLATION
If you wish to cancel an order, please contact us as soon as possible at supportnuvikkart@gmail.com.
Orders that have already been processed, shipped or handed over to the delivery partner may not be cancellable.
8. EXCHANGE / REPLACEMENT
Replacement is available for eligible damaged, defective or incorrect products, subject to product availability and verification.
If the same product is unavailable, we may offer an appropriate alternative or refund, as applicable.
9. CONTACT US
For any return, replacement or refund-related questions, contact:
NUVIKKART
Email: supportnuvikkart@gmail.com
Please include your order number in your email so that we can assist you faster.
10. POLICY UPDATES
NUVIKKART may update this Return & Refund Policy from time to time. Any changes will be posted on this page with the updated effective date.
